Tag Archives: American Airlines

And we’re back!

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It’s been almost a week since we returned from holidays, but it wasn’t until yesterday that I managed to unpack our last luggage and wash the last holidays clothes.

The holidays were great and intense, we got back exhausted and suffering from mild jet-lag and the girls are nearly fully recovered. Going back to the routine was (is being) a bit harder than anticipated, because we had a few changes just after the holidays. To start with, Laura doesn’t go to breakfast club or after school club anymore, so we are getting used to different things in the morning and afternoon. Anyway, we will get there soon.

I am in the process of going through all the photos and sorting what to publish or not, so soon a bunch of Disney/Florida related posts. In the meantime, this is just to leave main details of our trip, even if for my future reference (I tend to forget where I went, what I did, where I stayed…).

We had a quick stop as our flight was to and from Miami. Orlando was way too expensive!! We booked the flight via an agency called Omegaflightstore.com, after a good research. It was expensive but the cheapest option for the dates we wanted. Note to self: Easter break is a very expensive time to fly around Europe and USA because it’s spring break and everyone is on holidays.

Our flight was British Airways, flown by American Airlines. With all due respect to the Americans and all the great things they have, airlines are not one of them. American Airlines suck big time and I don’t think it will ever change. Three days before flying, the agency contacted us saying that the airline (BA) had cancelled our flight and we – passengers – had to contact them to sort it out. So we booked with an agency, the airline kicks us out of the flight and it is our problem. Good. Mr. C was on one line with BA and I was on another with the agency. BA saying it was the agency’s fault (for not reissuing another eticket, when the flight time was changed in December), the agency saying that it was BA’s fault, because they did everything they had to. The agency had indeed sent us a new etickets, which we told BA and of course, BA realised that somebody their end screwed up. And this is where AA comes to play. American Airlines simply cancelled the flight and didn’t tell anybody or tried to sort the problem. An hour later, lots of panic, several private messages with BA on Twitter, hubby on hold on the phone, BA finally put us on another flight, two hours later. At least we were going. The agency told us that we could ask for compensation at the airport, but at the time we didn’t understand what they meant. At the airport, finally the penny dropped. American had “cancelled” several flights (overbooked them and had to kick passengers out of the flights) and was giving $800 for those who volunteered to go on a different flight. The thing is: they didn’t tell us that – they acted like it was all normal and let’s move on. When we asked them about the $800 compensation (there was a paper on the check in desk), the lady then told us to go to customer service and ask about it. We were tired, late to go through security but we decided not to go until this was sorted. So now we are the “happy” owners of $800 voucher to spend on a trip flying American Airlines. Yay…

In Miami, we stayed in a one bedroom flat in Mare Azur by Grand Bay as we arrived late and didn’t want to drive to Orlando on the same day. The apartment was really good, spacious (now this is something I am so jealous of the Americans: space), well equipped, great view, free wifi and, although not by the beach, it was 20 min drive to one. Parking is available at $15/day.

Speaking of parking, the car we rented had to be upgraded due to the amount of luggages (and people) we had. We rented via easycars.com but the provider was Alamo. The car was really good (it was almost like climbing a hill to get to it, but I’m short, my bad) but consumed a lot of petrol. Luckily, big cars are common in the US and it was easy to park it everywhere. Something like that in the UK wouldn’t even get through some roads.

I need one of those! Washing machine and tumble dryer occupying minimum space.

 

Swimming pool at Mare Azur. We didn’t use it, but the water was nice and warm.

 

The “little” kitchen that had it all. The microwave is huge compare to ours. The fridge/freezer too.

 

The view of our flat in Miami (Mare Azur)

The view… I could get used to that every morning.

 

Flat in Mare Azur (living room)

There was a king size bed in the bedroom and a sofa-bed in the living room.

 

Car in Florida

Our car during our holidays

 

She was very comfy at the back (3rd row)

Our accommodation in Kissimmee was great too. We rented a four-bedroom house with private swimming pool that we only used one day. The house was just next door to Medieval Times, but we didn’t go to this one. The house was arranged by a friend Luciana Misura, who is a Disney travel agent in the US (she is Brazilian, but fluent in English) and sorted out most of our trip. She didn’t charge anything to suggest an itinerary, book the tickets and the house, and it was really good to go via her as her suggestions about busiest park days, etc, were spot on. She also booked the character lunches at Hollywood Studios and Epcot Centre for us, but we were late to decide what to do and Bibbidi Bobbidi Boutique was full for the days we were there.

We had a minor incident with the house and the emergency numbers – one of the bedrooms door was locked from the inside and the couple that was sleeping there couldn’t get in. All their things, money, Disney passes, clothes, etc, were in there, so it wasn’t like they could leave it to the next day. We called the emergency number but they didn’t show up at all – we saw a missed called at 11am and we guess it was from them. In the end, we had to go to Walmart to get some tools to open the room. This was in the evening and we had a late night because of that. All sorted though and the agency was actually good at sorting other things for us, like getting a toaster and a frying pan that we didn’t have, and – oh dear, I see a pattern here – unlock the main door that we managed to lock from the inside. The later was easier to sort, because we were ready to go to the parks and had all our stuff (except for the other family’s Disney card) with us. When we returned home, it was all sorted for us. So, despite the issue we had, I do recommend the place (Bella Vida Resort) and would stay there again. I must say that we didn’t use any of their facilities, like common swimming pool, gym, etc.

Our private pool, protected by net. Now this was something that surprised me – all the houses that we saw had this net at the back. I though it was to keep alligators away, but it’s just for insects. 🙂

 

By night

 

The kitchen-living area. Did I mention that I could easily live here?

 

From the kitchen…. 

Don’t forget:

Travel insurance – this is a must. The prices will depend on what you choose and the cover. We mainly took for medical costs. We used Insure and go, but I can’t really recommend it or not.

ESTA visa if you are British – British citizen don’t need to apply for visas to enter in the US, but they need to have a valid ESTA. It costs $14 per person (including kids) and you will need to apply at least 72 hours before your trip. Once you have it, it’s valid for a couple of years.

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Travelling with miles: is it worth the trouble?

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Once upon a time, when mum and I travelled to Texas (96) and then to some countries in Europe and New York (98), we started collecting miles with American Airlines. After I moved to the UK, I stopped collecting them, because the credit cards here didn’t give me AA miles (I would have to pay an annual fee when no credit cards charge for it) and I wasn’t travelling at all to the US. I started collecting miles with BA instead.

My mum carried on but she had never the opportunity to use them as every time she planned a trip, it was too late to book with miles. Not to mention that all her trips are now to the UK and it isn’t convenient to travel to London via the US when there are direct flights. We only used part of her miles once, when we went to Recife together – it was quite easy to book the flights (via TAM) at the American Airlines store in Copacabana.

So we finally had an opportunity to use the miles again. They have created this new website that apparently is simple to book travel using the miles BUT, and this is a big fat but, the itinerary I wanted wasn’t showing there (they gave me whatever excuse for it). So I called them and a very nice guy, Charles, helped me with the reservation. It seems that very few people book trips within Brazil using AA miles, because he was quite puzzled about how to proceed. In total, we spent over an hour on the phone and couldn’t finalise the process! He was struggling to book Bea’s trip – because she is an infant, she doesn’t use miles, but she still needs a reservation. He asked me to call the following day so he would have everything sorted and ready to pay.

I called the following day and guess what? More problems. They had to remove Bea from the reservation, as it wasn’t allowing to pay and finalise the thing and after another hour on the phone, the trip wasn’t sorted. I had to pay for the 5 tickets issued (£77 por everything, which is quite a bargain) and only after receiving the confirmation via email, I would then call them again (!) to include Beatrice in our reservation.

The email with the confirmation never arrived, they called me for a couple of days on my mobile (from an “unknown number” and didn’t leave a message, so I couldn’t know it was them) until I managed to talk to them. To cut an even longer story short, we had to cancel the whole thing because GOL is no longer their Advantage partner and apparently there is no partner in Brazil that we can redeem the miles with.

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I guess there are people that had great experience redeeming their miles, but we are not one of them. And if I can be honest, American Airlines is one of the worst airlines I have ever travelled with – Ryanair, TAP, Iberia and American Airlines are the top shit ones.

This miles thing is only worth it if you travel a lot and you collect your miles with the company from your home country. Or if you love to travel and you are flexible with your destination, eg, you check where you can go with the miles and if there is availability, BOOK the tickets, CONFIRM them and then you find out more about the destination, etc. This is probably what we are going to do next time we try to book a trip. We are thinking about a trip to Florida in 2015 (talking about planning ahead), when Bea will be bigger to understand a little bit of what is going on.

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Do you have any tips and tricks on how to redeem your airmiles?